AI attention and booking system for hotels
Centralize queries, bookings, hand-offs and operational control in one solution connected to WhatsApp, web, booking engine and the hotel's internal tools. Solvo designs AI systems to organize attention, respond better and drive more opportunities toward direct booking.
More than 20 developments in production across AI agents, automations and enterprise integrations.
The real challenge
The problem isn't receiving queries, it's converting them
Many hotels already receive traffic and queries. The problem is that part of those opportunities is lost before reaching the direct booking engine.
OTAs can be useful to generate demand, but when a hotel depends too much on them it loses margin, data and control over the guest relationship. A well-designed attention system helps push more queries toward the direct channel and the hotel's booking engine.
What's included
What the system includes
A complete solution combining conversational attention, operational control and integrations, adapted to the hotel's workflow.
Multichannel attention
Attention over WhatsApp, web, text, audio and voice, based on how the hotel operates.
AI assistance
Automatic AI assistance for frequent queries about availability and services.
Booking guidance
Booking guidance and hand-off to the hotel's direct booking engine.
Operational dashboard
A dashboard to view conversations, statuses and priorities in one place.
Human intervention
The team can take over any conversation when needed.
AI pause
Manual or automatic pause of the AI for sensitive or specific cases.
Rule-based hand-offs
Hand-offs based on the rules and criteria defined by the hotel.
CRM logging
Logging into CRM or internal tools so no follow-up is lost.
Attention metrics
Metrics on queries, frequent topics, hand-offs and opportunities.
Integrations
Integration with booking engine, databases and internal systems.
Perfect, I'll go ahead with the booking then.
AI activeThanks, great service. I'll be waiting.
Needs humanUnified inbox with search and status filters so no query is missed.
More than a chatbot
It's not just an AI that answers messages
AI is one part of the system, not the whole system. The solution combines conversational attention, an operational dashboard, business rules, human control, traceability, metrics and integrations.
Generic chatbot
Rigid answers, little context and no operational control over attention.
Solvo system
Conversation + dashboard + rules + metrics + integrations, adapted to the hotel.
Human team
Keeps control, intervenes, pauses the AI and handles sensitive cases.
CONTACT
STATUS
AI activeLast activity · today 09:34
ACTIONS
Conversation view with a control panel: activate or pause the AI, hand off to a person or close the case.
Commercial focus
More direct bookings, less operational dependence
The goal is for more queries to end up in the hotel's direct channel: booking engine, sales team or the flow defined by the operation.
Integrations
Connected to the hotel's tools
The system integrates with the channels and systems the hotel already uses, with permissions and defined scope.
Real case
HOTEL ALFA SUITES: system connected to the booking engine
Before
The team had to answer repetitive questions about availability, services, reservations and coordination, especially during high-demand moments.
Solution
Solvo built an AI attention solution adapted to the hotel's workflow and connected to the existing booking engine. The system helps assist queries, guide guests, filter requests, organize conversations and hand off to the team when appropriate.
Impact
Faster and more consistent attention, better response capacity and a more organized operation without depending on a generic bot.
When it fits
When it makes sense
Security and control
Security, permissions and control
The system works with defined scope, permissions, traceability and agreed rules. It can query or log information only within the limits defined for the project. The AI can pause automatically for sensitive cases, and the team can intervene or pause conversations whenever needed.
Frequently asked questions
Frequently asked questions
What is an AI attention and booking system for hotels?
It's a solution that combines conversational AI attention, an operational dashboard, business rules, human control, metrics and integrations, to organize the hotel's attention and drive more queries toward direct booking.
Can it connect with the booking engine?
Yes. The system connects with the booking engine the hotel already uses to guide queries and hand off to the direct channel, with permissions and defined scope.
Does it work over WhatsApp?
Yes. It works over WhatsApp, as well as web, text, audio and voice, depending on how the hotel operates.
Can a conversation be taken over?
Yes. From the dashboard, the team can take over any conversation at any time.
Can the AI be paused?
Yes. The AI can be paused manually or automatically for sensitive or specific cases.
Can it hand off to the human team?
Yes. It hands off to the team based on the rules defined by the hotel when a query requires it.
Does it replace the hotel team?
No. It assists specific processes, organizes conversations and hands off when appropriate. The team keeps control over the operation.
Does it help sell more directly and depend less on OTAs?
It can help guide more queries toward the direct channel and the hotel's booking engine, but it doesn't promise to eliminate OTAs or guarantee specific results. The goal is to improve response capacity, follow-up and control over opportunities.
Does it adapt to the hotel's tone and rules?
Yes. It adapts to the tone, criteria and attention rules defined by each hotel.
Does Solvo work with custom solutions?
Yes. Solvo designs and builds custom solutions, adapted to the real workflow, systems, permissions, data and channels of each hotel.
Let's assess if it makes sense for your hotel
Tell us how your hotel handles attention today and we'll assess together how to organize it and drive more direct bookings.